This Privacy Policy explains how Repair Porter Inc. ("Repair Porter," "we," "us," or "our") collects, uses, protects, and discloses information when you visit repairporter.com, use our mobile applications, request services, communicate with us, or otherwise use our products and services.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, telephone number, mailing or service address, and account information.
- Information about your requested service, property, appliance, equipment, project, appointment, or transaction.
- Payment and billing information processed in connection with a transaction.
- Messages, feedback, reviews, support requests, and other communications you send to us.
- Your communication preferences and records of consent, including SMS opt-in and opt-out records.
We may also collect certain information automatically, including IP address, browser and device type, operating system, referring pages, pages visited, approximate location derived from IP address, cookie identifiers, and information about how you interact with our website or applications.
2. How We Use Information
We may use information to:
- Provide, coordinate, and improve requested services.
- Create and maintain accounts and service-provider profiles.
- Connect customers with appropriate service professionals when requested.
- Process transactions and provide transaction or appointment updates.
- Respond to questions, requests, and customer-support matters.
- Send communications that you have requested or consented to receive.
- Maintain the security and integrity of our website, applications, accounts, and services.
- Prevent fraud, misuse, or unlawful activity and comply with legal obligations.
- Analyze and improve our operations, website, applications, and customer experience. We do not use SMS opt-in information or messaging consent data for third-party or affiliate marketing or promotional purposes.
3. SMS Verification and Account-Security Messages
Repair Porter uses text messaging for transactional account purposes, including one-time verification codes, registration confirmation, login verification, password-reset codes, and account-security notifications. We do not use this SMS program to send advertising or promotional messages.
You enroll by entering your mobile number on our account-registration page and selecting the separate, unchecked SMS-consent checkbox. By selecting that checkbox and submitting the form, you expressly agree to receive the account-related text messages described above at the number you provided. Consent is voluntary and is not a condition of purchasing goods or services.
The SMS-consent checkbox is optional and unchecked by default. You may create an account without consenting to text messages, but features requiring mobile verification may be unavailable until another available verification method is completed.
Message frequency varies based on the verification and account-security actions you request. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Reply STOP to opt out. After opting out, you may receive one final confirmation message. Reply HELP for assistance, email info@repairporter.com, or call (800) 267-2299. If you opt out, certain verification-dependent account features may be unavailable.
We do not share, sell, rent, or transfer mobile phone numbers, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.
We may provide mobile information to service providers acting solely on our behalf when necessary to deliver messages, verify numbers, maintain security, or support the SMS program, and we may disclose it when required by law. These providers may use the information only to perform services for Repair Porter and may not use it for their own marketing or promotional purposes.
4. How We Disclose Information
We may disclose personal information only as reasonably necessary for the limited operational and legal purposes described below. These disclosures do not permit any recipient to use mobile phone numbers, SMS opt-in information, or messaging consent data for marketing or promotional purposes.
- Requested service fulfillment: We may provide relevant contact and service-request information to a service professional when you ask us to arrange, coordinate, or facilitate a service.
- Service providers: We may use vendors that perform services for us, such as hosting, payment processing, analytics, customer support, security, email delivery, and text-message delivery. These providers may use information only to perform services for Repair Porter, must protect it appropriately, and may not use mobile information or messaging consent for their own marketing or promotional purposes.
- Legal and safety purposes: We may disclose information when required by law or when reasonably necessary to protect rights, safety, property, prevent fraud, or respond to lawful requests.
- Business transactions: Other business records may be transferred as part of a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable law. Any recipient remains subject to the mobile-information and messaging-consent restrictions in Section 3.
The SMS opt-in information and consent protections described in Section 3 apply notwithstanding the disclosures above.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember preferences, understand usage, improve performance, and support analytics or advertising. You can adjust your browser settings to refuse or limit cookies, although some website features may not function properly.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and consent records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the reason it was collected.
8. Your Choices
You may request access to, correction of, or deletion of certain personal information by contacting us. Available rights vary by location and may be subject to legal exceptions. You may unsubscribe from marketing emails by using the unsubscribe link included in those emails. SMS opt-out instructions appear in Section 3.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
10. Third-Party Services and Links
Our website or applications may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Repair Porter is not responsible for those practices.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised version on this page and update the “Last updated” date. Your continued use of our services after an update is subject to the revised Policy.
